(Senior) Manager - Digital Solutions (m/f/x)

You make the difference. Whether in business Audit & Assurance, Risk Advisory, Tax & Legal, Financial Advisory or Consulting: at Deloitte, we help our global clients continuously evolve. Discover a diverse working environment that is constantly in motion and always revolving around one central hub: you and your expertise. What impact will you make?

Do you want to support us in Consulting – Digital Foundry & Operations by bringing customer-centered visions to life across marketing, commerce, sales & service and supporting clients in operating the underlying technology such as Adobe, commercetools, Google, SAP, Salesforce and others? Ensure our joint success and make a difference with us as: (Senior) Manager - Digital Solutions (m/f/x).

Locations: Leipzig, Berlin, Dusseldorf, Frankfurt (Main), Hamburg, Hannover, Cologne, Munich and Stuttgart.

Your impact:

As a Senior Manager Digital Solutions (m/f/x), you will advise our clients and apply digital technologies and implementation methodologies. Your role will involve driving customer transformation through a disciplined approach that enables continuous evolution, innovation, and operation of their customer-facing digital platforms and solutions.

 

• Network: You will be a trusted advisor to our clients in the digital CRM & marketing technology domain and build lasting business relationships with their Sponsors and Leadership.
• Business Development: You have an extensive network, can generate new projects and create the necessary proposals. You also have extensive experience in maintaining key account relationships.
• Clients: You will participate in and lead various aspects of the proposal development process. Additionally, you will contribute to developing proposal pricing strategies, including innovative deal constructs that encompass Operate, and potentially Advise and Implement services.
• Projects: You will manage and deliver client engagements covering implementation, operations, continuous enhancements and innovation of digital technology platforms at scale.
• Leadership: You will organize and lead pursuit teams You will provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

 

Your skillset:

 

• Around 10+ years of experience in Consulting, Customer Operate, Implementation in the area of CRM digital solutions
• Proven track record in managing large-scale full-life-cycle implementations and operations of digital customer platforms such as Salesforce, MS Dynamics, Adobe and other SAAS platforms. Sound knowledge in SDLC methodologies including Agile, SCRUM, SCALE and also ITIL.
• Experience in managing Operate KPIs such as SLAs, productivity gains, cost reductions, agile KPIs etc. is a must. Experience in managing multicultural and globally distributed teams is a big plus.
• Profound skills in business development activities such as pursuit management, proposal preparation, pricing model preparation, presentations to clients etc.
• Willingness to travel, excellent spoken and written communication skills in English and German

 

Your chance:

• Best-in-class ongoing education at Deloitte University and through individual qualification programs and training sessions
• Extensive professional development opportunities with structured career planning, inclusive leadership, secondment programs, project-based job rotation, and support for societal engagement and corporate volunteering
• Work-family balance with a family advice service, mobile working, part-time hours, sabbaticals, support for family caregivers, counseling for parental leave, and much more
• A focus on health and fitness with regular health-themed days, partnerships with fitness providers, and support for sporting and team events
• Attractive employer benefits including bicycle and car leasing, a company smartphone for private use, and flexible working models (such as trust-based working hours and EU remote working)
• Plenty of scope for creativity and active promotion of an inclusive corporate culture – for instance through our diversity and inclusion employee networks

Our recruiting team looks forward to receiving your application documents (CV as well as general qualification for university entrance, university and work references) via our online form. A cover letter and an application photo are not required.

 

Equal opportunities for all: We look forward to receiving applications from people who are as diverse as we are – irrespective of age, disability, ethnic origin and nationality, gender, religion, sexual identity or social background. Any questions? You can find all the information you need about our application process in our application FAQs.

Job-ID: 46708